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Replacement & Refund

NOTE: ALL SHIPPING / REFUND / RETURN / REPLACEMENTS / CANCELLATION POLICIES ON THE PRODUCT PAGES WILL SUPERSEDE THE GENERAL POLICIES MENTIONED BELOW. SINCE WE HAVE DIFFERENT VENDORS DEALING IN DIFFERENT PRODUCTS, SUCH TERMS MAY DIFFER BASED ON PRODUCT AND VENDOR.

 

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return / replacement / refund in addition to the policies mentioned below:

  • Contact our Customer Support team via email ([email protected])
  • Provide us with your Order ID details and your request to return/replace/refund the defective/wrong items in your order.

Refunds

We process refunds once the products have been received and verified by our Vendors.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2 working days of our vendors receiving the products back and verifying them and agreeing that customer is eligible for refund. It may take upto 7 business days for the amount to reflect in your account.
  • Currently Cash on Delivery is not available. Once made available, the following will apply: For cash on delivery transactions, we will initiate a bank transfer against the refund amount to the billing details shared by you. This process will be completed within 2 working days of our vendors receiving the products back and your bank details on email. It will take upto 7 business days for the amount to reflect in your account.

 

Replacements

  • Only if you have received an item which is different from what you ordered.
  • Products that you have used cannot be replaced.
  • Shipments go through rigorous quality check processes before they leave our Vendors’ warehouses. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
  • In case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
  • IMPORTANT: Replacement would be subject to each individual Vendor’s Replacement policies (which are published on the selling page of each product).

Returns

  • Only if you have received an item which is different from what you ordered OR damaged product received or excessive delay in shipment of the products.
  • Products that you have used cannot be returned.
  • Return policy eligible for the products are already published in each product page.

Cancellations

  • Only if your order has not been shipped by the Vendor from their warehouse.
  • We request you to inform us about any cancellations at the earliest via email on [email protected]
  • The money will be refunded to you within 7 working days after the cancellation request is confirmed by Ethix.
  • If the shipment has been dispatched by the Vendor and you still wish to proceed with the cancellation request, the shipping charges for dispatch and return will both be deducted from the refund amount.

Please contact us if you have any further questions on the Refund / Returns / Replacement / Cancellations policies.

Please share your details below and we will get back to you as soon as possible. Make sure to help us with the below in order to help us serve you better:

  • your order number, 
  • your contact details,
  • a description of the issue you are facing
  • images of the product in case of damage or incorrect product.